Send us an e-mail from your registered address and include your member
name, real name, password and the keywords "change account" AFTER the
ticket number in the subject heading.
(Note: we cannot delete an account if the information you provide does not
match the information in our database.)
My website was deleted!
Send us an e-mail with your name, account name, and the overall theme/content of your website.
I want to delete my account
Send us an e-mail from your registered address and include your member
name, real name, password and the keywords "delete account" AFTER the
ticket number in the subject heading.
(Note: we cannot delete an account if the information you provide does not
match the information in our database.)
My page has been hacked!
Please send us all the information regarding your account - your account name,
password and the e-mail address registered to the account.
Actual hacked pages are exceedingly rare on Xoom, and are typically due
to a couple of common factors:
the most common is sharing your password with someone
the next most common is a poor choice of password
(NEVER use your account name as your password!)
If it's likely that your page fell victim due to one of these reasons and if you still
have access to the account, we recommend changing your password to
something new (and more complex) immediately.
To change your password, please visit the Member Profile editor
Use your FTP client to remove any offensive material and restore your site
from your backup copy (remember, Xoom members are responsible for backing
up their OWN data).
Instructions to unsubscribe from our mailing list are at the end of each mail we send.
If that does not work, send an e-mail to The Webmaster with the word UNSUBSCRIBE in the SUBJECT line.
Reply to the message that pointed you to this URL and include the following information (if you send a new e-mail, you'll get another autoresponder message):
Your account name (if you have one)
Your registered email address (be sure to use the exact spelling & case)
Want to use the Sharehouse? Click on the My Stuff link found on the Sharehouse home page. Enter you XOOM account name and password in the authentication window that appears.